The Idaho Child Support Program automatically installs all the necessary components to run the software on your computer. Depending on your operating system you will need to perform some of the steps listed below.
2007 Tax Information is Not Showing
If you have upgraded to the new ICSP 2007, but still dont see the 2007 tax tables, please follow these steps to force the update:
MDAC Error During Install
If you see the following message during installation, it simply means you already have it installed. Simply click Ignore:
Missing MSCOMCTL.OCX or MSINET.OCX
After installing the application, if you get an error saying that either of these two files are missing, do the following:
You should receive the following message:
Windows 95/98/ME/NT Users
Because this application is built upon the .NET framework from Microsoft you will need to have Internet Explorer version 5.01 or higher on your system before installing this software. You can select from the START menu Windows Update to update all of you operating system components including IE or visit http://www.microsoft.com./downloads and choose the Internet Explorer 6.0 update. To determine what version of IE you currently have start IE and select Help/About Internet Explorer from the menu.
After loading the CD into your CD drive you will have three choices. Choose the option you wish to do. The Install Software will guide you through the entire installation procedure. The View Documentation allows this documentation to be viewed. Finally Contact us shows how we can be reached
Once you have the latest IE is installed select Install Software then choose Install Application to start the installation process. Some Window 95/98
users may see the following error message:
This is not a problem. Some of the older versions of Windows 95/98 did not have this DLL in the operating system. To correct this problem choose the Update Win 95/98. Once this setup is complete select the Install Application again.
The Install Application will automatically check for the to see if the following are installed on your system:
- Microsoft Jet 4.0
- Microsoft .Net Support
- Microsoft MDAC 2.7
If any of these are required, the setup will automatically install them.
If during the installation all that appears is the demosheild window but there is no indication that the installation is taking place (ie. there isn't a window showing the progress of the installation) you will need to run the Update Win95/98 option from the CD first, then choose the Install Application option.
Note: During the installation of several of the above components you may be asked to reboot your system. DO NOT reboot
it. Just cancel and go on. Once the installation is complete reboot your system.
Windows 2000, XP Users
After loading the CD into your CD drive you will have three choices. Choose the option you wish to use. The Install Software will guide you through the entire installation procedure. The View Documentation allows this documentation to be viewed. Finally Contact us shows how we can be reached
Select Install Software, choose Install Application to start the installation process.
Network Installation
To install the database so it can shared on the network Choose Install Software and then Install Database Only. The location of this file is
where all users must point their application to.
MDAC Problems
If after installing the application you get an error that it can't find the database the MDAC version 2.6 did not properly overwrite the earlier version. This error occurs only in a minority of installations. Additionally you can test to see if the proper MDAC version was installed by clicking on File/Properties and under the database tab, select clear database. If the correct of the MDAC did not properly install, you will get an error that MDAC 2.6 is needed 2.x was found.
If this occurs you will need to manually install an updated version of MDAC.
Version 2.7 can be downloaded from our web site or directly from Microsoft.
Installation instructions and troubleshooting tips can be found at Microsoft's web site.
